Return Policy

Thank you for shopping with us at nnolvor.xyz. We want to ensure that you are completely satisfied with your purchase. Please read our return policy below to understand your rights and the process for returns.

1. Eligibility for Returns

You are eligible for a return if:

• The item is unused, in the same condition as when you received it, and in its original packaging.
• The return request is made within 30 days of the delivery date.

2. Non-returnable Items

Certain items are not eligible for return, including but not limited to:

• Perishable goods (e.g., food items)
• Gift cards
• Downloadable software products

3. How to Return an Item

To return an item, please follow these steps:

• Contact our customer service team at support@nnolvor.xyz with your order number and the reason for the return.
• We will provide you with a return authorization and instructions on how to return the item.
• Please ensure the item is securely packaged to avoid damage during return shipping.

4. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7-10 business days.

5. Shipping Costs

• The customer is responsible for return shipping costs unless the item is defective or incorrect.
• Original shipping fees are non-refundable.

6. Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact our customer service team immediately. We will assist you in returning the item and provide you with a full refund or replacement.

7. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

8. Contact Us

If you have any questions regarding our return policy or need assistance, please contact us at admin@nnolvor.xyz.